Privacy Policy

Introduction

This Privacy Policy explains how NovaNest Real Estate (“we”, “our”, or “us”) collects, uses, stores, and protects personal information when you visit or interact with our website NovaNest Real Estate Website.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

Who We Are

NovaNest Real Estate is a real estate agency providing services including property sales, rentals, and property management across Australia.

Contact Details:
NovaNest Real Estate
Truganina VIC 3029, Australia

Email: rental@novanestrealestate.com.au

Phone: (03) 9068 8222 / 0430 746 936

Information We Collect

We may collect personal information when you use our website, contact us, or engage our services.

Personal Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Property preferences or enquiries
  • Messages or information submitted through contact forms
Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits
  • Cookies and analytics data

How We Collect Information

We collect personal information in several ways including:

  • When you fill out forms on our website
  • When you contact us via email or phone
  • When you enquire about buying, selling, or renting property
  • Through cookies and analytics technologies
  • Through property enquiry platforms or marketing channels

How We Use Your Information

Your information may be used to:

  • Respond to enquiries and provide customer support
  • Assist with property buying, selling, or rental services
  • Provide property updates or relevant listings
  • Improve our website and services
  • Communicate with you about real estate opportunities
  • Comply with legal obligations

Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Analyse website traffic
  • Remember visitor preferences
  • Optimise website functionality

You can disable cookies in your browser settings if you prefer.

Sharing of Information

We do not sell personal information.

We may share information with trusted third parties including:

  • Property listing platforms
  • Technology and website service providers
  • Marketing and analytics providers
  • Legal, financial, or regulatory authorities where required

These parties are required to handle your information securely.

Data Security

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Loss or misuse
  • Disclosure or alteration

However, no internet transmission can be guaranteed to be completely secure.

Access and Correction of Personal Information

You have the right to request:

  • Access to your personal information
  • Correction of inaccurate or outdated information

To make a request, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites or property platforms.
We are not responsible for the privacy practices or content of those external websites.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

NovaNest Real Estate
Truganina VIC 3029, Australia

Email: admin@novanestrealestate.com.au
Phone: (03) 9068 8222